Refunds
This guide explains how to request a refund for Whisperr. The steps depend on where you originally purchased your subscription:
- iOS — managed by Apple through the App Store
- Android — managed by Google through Google Play
- Web — managed directly in your Whisperr account billing settings
Always request a refund through the same platform where you bought your subscription. An App Store purchase can't be refunded from the Web app, and vice versa.
Requesting a refund doesn't automatically cancel your subscription. To stop it from renewing, see Cancellations.
iOS (App Store)
Refunds for App Store purchases are handled by Apple:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Find your Whisperr charge under Purchase History.
- Choose Request a refund, select a reason, and submit.
Apple reviews each request and decides whether to issue the refund. Decisions usually arrive within 24–48 hours. Once approved, the refund typically takes up to 30 days to appear on your statement, depending on your payment method.
Android (Google Play)
Refunds for Google Play purchases are handled by Google:
- Go to play.google.com/store/account/orderhistory and sign in.
- Find your Whisperr charge.
- Select Request a refund or Report a problem and follow the prompts.
Google reviews each request and decides whether to issue the refund. For purchases made within the last 48 hours, refunds are often approved automatically. Once approved, the refund typically takes up to 4 business days to appear on your account, though some payment methods can take longer.
Web
If you subscribed directly through the Whisperr Web app, you can request a refund yourself from your account billing settings.
- Open the Whisperr Web app and go to Billing.
- Open Invoice History.
- Find the charge you want refunded.
- Click Refund Transaction.
Need help?
If you run into any issues, reach out to our support team via the live chat and we'll be happy to assist.