Privacy Policy for Whisperr
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Collecting and Using Your Personal Data
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include:
- Email address: collected when You create an Account with an email address and password.
- Name and profile information: if You sign in with a third-party identity provider such as Google, We receive the name, email address and profile picture associated with that account.
- Payment information: if You purchase a paid plan, payment is processed by our payment processor, Stripe. We do not store Your full card number; We receive information such as the type of plan purchased, the payment status and the billing country.
- Support communications: messages, email addresses and related information You provide when You contact Us through support channels, including our in-site chat.
- Usage Data: as described below.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
Audio, Transcripts and Translations
Whisperr provides real-time transcription and translation. To do this, audio captured from Your microphone, Your Device or a meeting You connect to the Service is processed to produce transcripts and translations.
Depending on the features You use, audio and transcripts may be processed by third-party speech recognition and translation providers acting as Service Providers on Our behalf, solely to provide the Service. We do not use Your audio, transcripts or translations to train machine learning models, and We do not permit Our Service Providers to do so.
By default, transcripts and translations are not stored on Our servers. If You enable the "Store on Cloud" setting, Your transcripts are stored so that You can access them later, and You can delete them from within the Service at any time.
If You share a live transcription session with others, the transcript and translations of that session are visible to anyone with access to the shared session for as long as You keep it available. You are responsible for obtaining any consent required from other participants before recording or transcribing them.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, and to evaluate and improve our Service, products, services and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to provide the Service, to monitor and analyze the use of our Service, and to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With other users: when You share transcripts, translations or other information with other users or in shared sessions, such information may be viewed by the people You share it with.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Service Providers We Use
We rely on the following third-party Service Providers, each of which processes Your data under its own privacy policy:
- Firebase (Google LLC): authentication and account management. See Google's Privacy Policy at policies.google.com/privacy.
- Stripe: payment processing for paid plans. See Stripe's Privacy Policy at stripe.com/privacy.
- Crisp: customer support chat on our website. See Crisp's Privacy Policy at crisp.chat/en/privacy.
- Mixpanel: product analytics that help Us understand how the Service is used. See Mixpanel's Privacy Policy at mixpanel.com/legal/privacy-policy.
- Google Analytics: website analytics. See Google's Privacy Policy at policies.google.com/privacy.
Cookies and Local Storage
The Service uses cookies and similar technologies such as browser local storage to keep You signed in, remember Your preferences (such as language), enable the support chat and help Us understand how the Service is used. You can instruct Your browser to refuse cookies, but some parts of the Service may not function properly without them.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Your Privacy Rights
Depending on where You live, You may have rights under applicable data protection laws, including Japan's Act on the Protection of Personal Information (APPI), the EU and UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include the right to:
- Request access to the Personal Data We hold about You
- Request that We correct inaccurate or incomplete Personal Data
- Request that We delete Your Personal Data
- Object to or request that We restrict certain processing of Your Personal Data
- Receive a copy of Your Personal Data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact Us using the details in the Contact Us section below. We will respond in accordance with applicable law. We do not sell Your Personal Data.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Language
This Privacy Policy is prepared in English and Japanese, and both versions are equally authoritative. Translations into other languages are provided for Your convenience only. In the event of any inconsistency between a convenience translation and the English or Japanese version, the English and Japanese versions shall prevail.
Contact Us
If you have any questions about this Privacy Policy, You can contact us: